Improved Communication at Local Wharves
Communication with our Chinese customers has now improved thanks to the Chinese Language course that was undertaken.
These were the words of Ms Sera Ieli, the Operations Assistant at Muaiwalu Wharf 1 who was one of the 15 Fiji Ports Corporation Limited (FPCL) officers that graduated last week after 10 weeks of training.
Ms Ieli’s daily work involves sorting out berth application, raising invoices and dealing with customers who are mostly Chinese. Muaiwalu 1 accommodates foreign and local fishing vessels whose crew are mainly Chinese nationals.
“The course was very helpful and helps in our daily work,” Ms Ieli who was the top student at the Chinese Language Beginners Level course said.
“Before communication used to be a problem because they don’t understand English and we don’t understand Chinese. Ever since the course began, we were able to learn new words.
“These are the words that we use daily and it is really helpful to us,” Ms Ieli said.
Muaiwalu Wharf 1 operations officer, Marika Koroi, who has been based at the local wharf for over 10 years, said work is now easy after the course.
“Communication has always been a challenge. For the over 10 years, it really hard to understand them when we carry out our work but glad that has changed and we must thank the FPCL management for this initiative,” Mr Koroi said.